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    • 法律区域

    使用条款 \(2017年9月1日更新\)

    欢迎访问Loro Piana网站（“本网站”）。本网站系Loro Piana S.p.A.的财产，由其为自身及Loro Piana集团下其他公司的利益而经营。Loro Piana S.p.A –隶属于 LVMH – Moet Hennessy Louis Vuitton S.A. \(France\)旗下，公司注册办事处为Corso Rolandi 10, 13017 Quarona \(VC\) Italy，电话号码为+390163201111，增值税号为01611400027（下称“Loro Piana”或“我们”）。继续访问或使用本网站前，务请仔细阅读本网站使用条款（“使用条款”）。本使用条款适用于本网站所有访问者或使用人。

    访问或使用本网站即表示您确认接受本使用条款并同意受本使用条款约束。如您不接受本使用条款，请勿使用本网站。我们保留在下述任一情况下终止或者暂停您访问或使用本网站的权利：（a）我们有理由认为您已违反本使用条款，或者（b）出于安全目的，我们认为有必要终止或暂停您访问或使用本网站。


    使用条款的修改

    Loro Piana保留不经通知随时更新本文件以修改、修订、改动或增删本使用条款的权利。如修改本使用条款，我们将在本网站发布通知予以告知。因此，请您务必定期查看本使用条款。如不同意任何修改，则须停止访问或使用本网站。修改发布后继续使用本网站的，即表示接受并同意该等修改。


    专有内容

    本网站及其全部内容（包括但不限于本网站软件及其中所含的HTML码和其他计算机代码，以及作为本网站一部分的文字、图片、用户界面、可视界面、脚本、插图、照片、图像、图案、音频视频资料、书面以及其他资料，合称“网站内容”）的一切权利、所有权和权益，均属Loro Piana和/或其许可人所有。一切网站内容均受适用 知识产权法律（包括但不限于著作权、专利和商标法律）以及有关知识产权的其他法律和国际条约规定的保护。


    商标和标识

    本网站所含的所有商标、商号、标识、品牌和产品名称（“相关商

    ”）均为Loro Piana或该等相关商标各自所属公司的独家财产。本使用条款不允许您使用相关商标。我们提醒您，严禁以任何方式使用相关商标。


    我们的产品

    我们可不时在不经通知的情况下（永久或者暂时地）修改、变更或者撤下本网站展示或者通过本网站向您提供的部分产品和服务以及该等产品和服务的功能和规格，并可修改任何该等产品和服务的适用价格。我们的销售条款也述及了我们可在何种情形下修改和/或撤下我们通过本网站销售的产品。您可在www.loropiana.com网站上浏览我们的最新销售条款。

    虽然我们将尽一切合理努力确保本网站可供访问的信息准确并时常得到更新，但在适用法律允许的最大范围内，我们对本网站上任何信息（包括但不限于本网站上的产品说明、定价和/或供应情况）的正确性、完整性、准确性或及时性不作任何陈述和保证。本网站中包含任何产品或服务的内容，并不默示、保证或担保如果您希望在任何具体时候订购

    该等产品和/或使用该等服务，本网站将予以提供。我们已尽一切努力尽可能准确地展示本网站所列产品的颜色。但是您所看见的实际颜色将取决于您自身计算机的设置，我们不保证您的计算机将准确显示我们产品的颜色。

    您不得试图通过黑客行为、破解密码或任何其他非法手段访问本网站中未经授权您不得进入的任何部分或功能或与本网站或Loro Piana


    您对本网站的使用

    您仅可将本网站和网站内容用于您的个人和非商业性用途，并应始终遵守本使用条款。除非适用法律另有许可，否则您不得有下述行为，亦不得允许、协助或者准许任何第三方从事下述行为：\(i\)对本网站或任何网站内容进行复制、再现、出版、传播、分发、播放、表演、上传、发贴、公开展示、编码、翻译、修改、创作衍生作品、出售、许可或以其他方式分发， 包括但不限于镜像、分帧或链接至任何其他计算机、服务器或网站，或\(ii\)为任何商业目的访问或者使用本网站或任何网站内容，包括在您自己网站上进行的任何广告活动或者产生广告收入的活动。

    您不得使用任何深层链接（deep-link）、页面集取程序（page-scrape）、“机器人”（robot）、“蜘蛛”（spider）或任何其他自动或手动程序来访问、取得、复制或监控本网站或网站内容或它们的任何部分，或以任何方式复制本网站或任何网站内容的结构或呈现方式或规避任何复制保护装置，或通过任何非由本网站特意提供的手段取得或试图取得任何资料、文件或信息。

    您不得试图通过黑客行为、破解密码或任何其他非法手段访问本网站中未经授权您不得进入的任何部分或功能或与本网站或Loro Piana

    务器连接的任何其他系统或网络。在任何时候，未经任何密码或帐户（定义见下文）持有人的明确允许和同意，您不得使用该等密码或帐户。

    您不得探查、扫描或测试本网站或任何连接至本网站的网络的弱点，亦不得破坏本网站的安全或认证措施。您不得反向查寻、追踪或设法追踪关于本网络任何其他使用者或访问者或任何其他客户的任何信息，不得为了任何非法目的或者本使用条款禁止的任何目的利用本网站、由本网站或通过本网站提供或供应的任何服务或信息，或者使用本网站或网站内容，或煽动进行任何非法活动或者侵犯Loro Piana或他人权利的活动。

    您不得作出任何行动，使本网站的基础结构或任何与本网站连接的系统或网络承载不合理或过量的数据负担。您同意不使用任何装置、软件或例行程序干扰或试图干扰本网站或本网站上进行的交易的正常运作或干扰任何其他人对本网站的使用。


    注册和帐户

    本网站所提供或通过本网站所提供的某些服务或功能，可能需要您注册并开设帐户（“帐户” ）。如果您希望开立帐户，您将需要提供电子邮件地址和密码来登录您的帐户。你有责任为您的登录信息保密并控制您帐户的登录情况。除非您通知我们，有第三方正在未经您同意使用您的帐户，否则您应对您帐户下发生的所有活动负责（包括但不限于通过您的帐户购买我们的商品）。对于因您未遵守该等义务而产生的任何损失或损害，Loro Piana无法也将不会为之负责。在下述情况下，我们可随时不经事先通知而终止您的帐户：\(a \)我们有理由相信您违反本使用条款使用您的帐户； \(b\)我们有理由相信第三方未经您同意在使用您的帐户；或\(c\)我们出于安全或者维护目的需要终止或者暂停您的帐户。


    在线客服

    Loro Piana提供的LiveChat!在线客服服务正在逐步向网站用户开放，该服务旨在协助用户解决购物和售后问题，并在用户浏览网站期间提供支持。使用LiveChat!在线客服服务必须提供用户的姓名（或昵称）和电子邮件地址。LiveChat!在线客服服务不得用于欺诈、非法或冒犯性目的，其使用方式不应对Loro Piana及其业务、声誉、员工、其他用户或任何第三方可能造成损害或产生风险。如有上述不当使用，Loro Piana保留暂停或中断提供LiveChat!在线客服服务的权利。


    反馈和其他通讯

    您提交给本网站以及通过LiveChat!在线客服（投入使用期间）提交的任何反馈、评论、建议、想法和/或其他信息（合称“通讯”，您的个人信息除外）均被视为非保密信息。我们保留不受限制地使用该等通讯的权利，包括但不限于对

    其进行复制、再现、出版、传播、分发、播放、展示、发贴、修改、翻译、将其纳入到其他资料中和以任何其他方式对其进行商业利用。Loro Piana有权不受限制地将您发送给我们的任何通讯中包含的任何想法、概念、诀窍或技术用于任何目的，包括但不限于使用该等信息开发、制造和营销产品。Loro Piana不鼓励您通过本网站向我们发送您认为是保密或专有的任何信息。


    专属新闻区

    本网站将开辟专属新闻区\(“新闻区”）。新闻区将仅允许记者和经授权的使用者（“授权使用者”）访问，且须经过注册。如欲注册使用新闻区，请点击本网站主页“新闻区”按钮，前往注册表页面。您需在线填写并提交注册表。我们审核所提供信息后将自行酌情决定是否允许您访问新闻区。如果允许您访问新闻区，您将在您注册时提供的电子邮件地址收到一封电子邮件，内含临时登录和密码以及访问新闻区的URL链接。首次进入新闻区时，您需补填个人资料详情以完成注册过程，并会提示您更改临时密码。如果已允许您访问新闻区，您可在适用法律允许的范围内访问并下载其中发布的资料。我们可核实您对哪些资料和信息感兴趣。在下述情况下，我们可随时不经事先通知而终止您的帐户：\(a\)我们有理由相信您违反本使用条款使用您的帐户；\(b\)我们有理由相信第三方未经您同意在使用您的帐户;或\(c\)我们出于安全或者维护目的需要终止或者暂停您的帐户。


    隐私权政策

    当您从本网站（包括上述新闻区）购买商品，或者以其他方式使用本网站（包括上述新闻区），我们可能会要求您向我们提供您的个人信息。您通过本网站向Loro Piana提供的个人信息受我们隐私权政策的管辖。您可在www.loropiana.com网站上浏览我们的最新隐私权政策。一经使用本网站，你即承认和同意互联网传输从来不是完全保密或安全的。你了解您发送到本网站的任何消息或信息，皆有可能被他人阅读或拦截，既便有特殊说明表示特定传输（例如信用卡信息）业已加密。


    连接至第三方网站或内容

    本网站可能含有第三方创造的内容、从公共信息来源获取的信息和/或与第三方运行的外部网站或网页的链接（“第三方内容和网站”）。Loro Piana并不控制或监控该等第三方内容和网站，因此也不对任何第三方内容和网站的准确性、安全性或可靠性负责或承担任何责任。您须自行承担访问第三方内容和网站的风险，对于您因访问、使用或依赖任何第三方内容和网站、在任何第三方内容和网站上购买或通过任何第三方内容和网站购买商品或服务而遭受的或者与前述访问、使用、依赖或购买有关的任何损失或损害（包括但不限于您的计算机设备、硬件或软件遭受的任何损失或损坏），Loro Piana概不对您承担任何责任。


    免责声明

    您应自行承担使用本网站的全部风险，并为您对本网站和任何第三保证本网站、任何网站内容、本网站的服务或功能将不会中断，亦不保证任何缺陷将被更正，或您对本网站的使用将产生特定结果。

    方内容和网站的使用全权负责。Loro Piana会采取一切必要的合理措施尽力确保本网站和网站内容没有病毒和缺陷，但如果您访问或使用本网站或任何网站内容，我们并不保证您的计算机设备、硬件、软件或者您的计算机设备、硬件或软件存储或生成的任何数据（合称“设备”）将不会受损、遭到破坏、丢失或受到其他影响。此外，Loro Piana不 本网站及网站内容是按“现状”和“现有”（"AS-IS" 和 "AS-AVAILABLE"）提供的。在适用法律允许的最大范围内，Loro Piana不承认一切明示或默示保证，包括有关准确性、完整性、不侵权、适销性、适用于特定用途的任何保证。Loro Piana不就任何第三方与您使用本网站有关的任何作为、不作为和行为承担任何和所有责任，包括但不限于在有关诽谤、知识产权侵权、隐私、淫秽行为或其他法律领域的刑事法律或民事法律项下就本网站上提供的或者通过本网站提供的任何第三方内容、信息或声明承担的责任。


    责任限制

    在适用法律允许的最大范围内，Loro Piana在任何情况下均不对因使用本网站和/或网站内容、本网站上所含任何信息或通过本网站出售的产品而产生的任何损害向您或任何他人承担责任，包括但不限于下述各项的责任： \(a\)任何数据丢失或毁坏；\(b\)您的设备损失或损坏；\(c\)您和我们均无法预见到的、或者您未通知我们在我们违反本使用条款或者对您的法定注意义务时可能发生的任何损失或损害；或\(d\)您因未采取合理的损失或损害预防措施（例如通过安装知名防病毒软件）而遭受的任何损失或损害。本使用条款并未排除或限制我们因欺诈、严重疏忽而需对您承担的责任或者根据任何适用法律的强制规定不得排除或限制的任何其他责任。


    一般条款

    本使用条款适用意大利法律，但不考虑任何法律选择原则。您同意，当任何争议是由本网站的使用或本使用条款导致或者与之相关时，您仅可将与该等争议相关的任何及所有索赔提交意大利米兰的法院审理，您还同意意大利米兰的法院对我们就该等争议向您提出的任何索赔享有管辖权。为避免疑义，当任何争议是由本网站的使用或本使用条款导致或者与之相关时，本使用条款的任何规定均不限制Loro Piana就该等争议向任何有管辖权的法院（包括但不限于意大利米兰的法院）提起索赔的权利。
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    TERMS OF SALE - ORDERS DELIVERED TO EUROPE, SWITZERLAND, QATAR AND SAUDI ARABIA (Updated on November 19th, 2020)



    These Terms of Sale set out the terms and conditions that will apply to your purchase of Products through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.

    Your use of the Website is subject to our “Website Terms of Use”, that you can consult in the Section “Legal” — “Terms of Use of our Website”

    The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity

    In these Terms of Sale “Loro Piana”, “we” and “us” means Loro Piana S.p.A. company subject to the direction and coordination of LVMH Moet Hennessy Louis Vuitton S.E. (France) -, with registered office in Corso Rolandi 10, 13017 Quarona (VC) — Italy, VAT number 01611400027, company Register Number 08075900152, and “you” means you, our valued customer.

    Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document.

    These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can't be modified unless we agree to vary it in writing or by email.

    A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.


    DEFINITIONS



    In this document:

    “Consumer Code” means the Italian Legislative Decree No. 206 of September 6, 2005 applying to Products shipped to Italy

    “Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

    “Gift” means any Product that is purchased through the Website for delivery to a different recipient “Products” means the products that we sell on the Website from time to time

    "Loro Piana Store" means any Loro Piana store listed as available for returns on our Website “Order” means an order for Products

    “Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

    “Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

    “Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

    "Terms of Sale" means these terms and conditions of sale

    "Website" means our website located at http://www.loropiana.com

    “Personalised Products” means the Products for which Loro Piana offers a service of personalisation “Special Terms” means the special terms of sale for Personalised Products


    1. ORDER AND ACCEPTANCE



    To place an Order you must be 18 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

    If you wish to proceed with the purchase, you may choose one of the following options:

    - PAYPAL express check-out option by clicking on “PAYPAL” button. In this case, you will be automatically redirected to the website www.paypal.it where you will carry out the payment without registering on the Website. Once the payment is carried out you will be redirected again to the Website in order to fill in the missing information that are necessary to complete the Order;

    - Website check-out option by clicking on “PROCEED TO CHECKOUT” button.

    In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.

    Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

    Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

    - you provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address — in this regard, please note we do not ship Products to P.O. boxes; or fraudulent information;

    - there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;

    - the Products that you have ordered are no longer available through our Website;

    - the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 18.

    If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order. If you place an Order by telephone, you will have to register to the Website during the call and provide us with an e-mail address.

    After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

    If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +39.02.77802800 or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

    Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

    If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.


    2. PRODUCT AVAILABILITY



    We will make all reasonable efforts to ensure that the prices and other information about Products displayed on the Website are accurate and up-to-date. However, the inclusion of any Products on our Website does not imply, warrant or guarantee that the Products will be available if you wish to place an Order to purchase them.

    We will have the right, at any time and without previous notice, to make changes to the information about Products displayed on the Website, including without limitation information about prices, description or the availability of Products. Changes will not however affect the price, availability or description of any Products for which you received the Order Confirmation.


    3. GIFTS



    You may purchase Products as a Gift and have it sent to a different recipient.

    Please note that you will be liable for providing the recipient's personal data in compliance with any applicable privacy law. We invite you to consult our Privacy Policy on the Website before providing uswith a third party's personal data.

    We will deliver the Gift to your recipient. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.


    4. PRICES AND PAYMENTS



    The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product after we send you the Order Confirmation. Please be aware that prices charged for any Products purchased on the Website may vary to reflect local market pricing and applicable duties.

    Prices are inclusive of VAT unless stated otherwise. Any other taxes and duties – if applicable - are not included and are calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Shipping costs may also apply to your Order and will be indicated in the Order check-out page.

    You may pay by credit card, Paypal or bank wire transfer (this latter only for Orders to be delivered in the European Union and save for possible restrictions provided by the applicable laws and regulations), as listed on our check-out page. Payment must be made in the currency as indicated on your Order before you submit it.

    Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.

    Payment by credit card. You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorised by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

    After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by your credit card issuer in removing the “hold” from your credit card).

    Payment by PayPal
    If you choose PayPal as your payment method, you will be redirected to the website www.paypal.com where the payment for the Products will be carried out following the procedure envisaged and regulated by PayPal and the contract terms and conditions as agreed between you and PayPal. The data entered on the PayPal website will be handled directly by PayPal and will not be sent to or shared with us, except for the data that are necessary to perform the delivery of the Products in case you have selected the option of PayPal express check out. We will therefore have no knowledge of and cannot record in any way the details of the credit card connected to your PayPal account or any other payment instrument connected to said account.

    We will place a “hold” on your PayPal account for the total value of your Order. If the “hold” on your PayPal account has been authorised by PayPal, your PayPal account will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until PayPal has authorised the use of your PayPal account for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the PayPal account holder by requesting appropriate documentation.

    After a “hold” on your PayPal account has been authorized by PayPal, please be advised that, in case your PayPal account is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by PayPal in removing the “hold” from your PayPal account).

    Payment by wire transfer
    In case of payment by wire transfer, the payment shall be made to the following bank account:

    INTESTATARIO C/C
    LORO PIANA Spa

    NOMINATIVO BANCA
    BANCA INTESA SAN PAOLO

    CODICE IBAN
    IT12C0306944312161009380938

    CODICE SWIFT
    BCITITMMXXX

    You will be responsible for the payment of any charges applied by your bank to the transfer and/or to any currency exchange. Please note that we will only accept payments from bank accounts whose holder is the person placing the Order on the Website and who will then receive the e-invoice: therefore, you could be contacted by our Customer Service to have all necessary information in connection thereto. We will not accept your Order, neither we will supply the Products s to you until we receive confirmation from our bank that the payment has been successfully credited on our bank account. We reserve the right to verify the identity of the bank account holder by requesting appropriate documentation.

    We take all reasonable care to make the Website secure and to prevent frauds. All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries. If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.eu@loropiana.com or +39.02.77802800.


    5. SPECIAL TERMS FOR SHIPMENT TO QATAR, SAUDI ARABIA AND SWITZERLAND



    The following special terms apply exclusively to shipments of Products to Qatar, Saudi Arabia and Switzerland:

    - The "Gifts" option is not available for Orders and shipments to Switzerland, Qatar and Saudi Arabia

    - The service of personalization is not available for Switzerland, Qatar and Saudi Arabia.

    - Some of the Products, among which those subject to C.I.T.E.S Treaty, including vicuna items or goods which composition includes fur or exotic leather goods can't be shipped to Qatar. Loro Piana will inform the buyer before the shipping takes place in case some of the Products have to be removed from the Order;

    - In addition to shipping costs – if applicable -, which will be itemized on the Order check-out page and on the Order Confirmation, Orders for Switzerland, Qatar and Saudi Arabia may be subject respectively to local VAT for Switzerland, customs duties for Qatar and to custom duties and local VAT for Saudi Arabia which vary depending on the value of the Products purchased on the Website and which cannot be calculated in advanced by Loro Piana. You will be required to pay such costs directly to the courier at the time the Products are delivered to you. For more detailed information on the applicable duties, please contact us at customerservice.eu@loropiana.com or +39.02.77802800 or visit the website section “FAQ” — “Shipment to Switzerland, Qatar and to Saudi Arabia”;

    - The Orders will be processed only following your approval of the local VAT payment as for Switzerland, custom duties payment as for Qatar and of the custom duties and local VAT payment as for Saudi Arabia;

    - Delivery date for Products delivered to Saudi Arabia depends as well on the issuance by the Chamber of Commerce of a Certificate of Origin or Declaration of Origin, which attests that the Products listed therein meet certain criteria to be considered as originating in a particular country.

    - Products may be returned exclusively by using the "Free Pick Up" service. We will not accept returns for changing the colour or size of the items already purchased. If you would like a different item, please return your purchase and place a new order. Returns and changes at Loro Piana stores will not be available;

    - In case of return of Products, using the Loro Piana "Free Pick Up" service, Loro Piana will reimburse the price you paid for the Products, minus the custom duties for importing Products from Qatar or from Saudi Arabia to Italy;

    - In case of return of damaged or faulty products, the costs for returning the Products and any customs duties will be borne by Loro Piana;

    - Payments accepted are credit/debit card.


    6. DELIVERY AND ORDER TRACKING



    International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

    We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products s have been delivered to our carrier, we will send you the Order Confirmation.

    Delivery will be made by courier during normal business hours. Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

    We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation. Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

    Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.


    7. RESALE / RESHIPPING OF OUR MERCHANDISE



    The resale, rental or transfer for commercial or professional reasons of Products purchased on the Site is strictly forbidden. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Products.


    8. HOW DO I RETURN/EXCHANGE AN ITEM?



    The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

    Please see the specific applicable conditions below:

    A. To Return or Exchange An Item Online Using Loro Piana's Free Pick Up Service:

    i. ITEMS PURCHASED BY YOU

    You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

    Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

    1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).

    2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).

    3. Attach the ESHOP URGENT sticker and the DHL return label that you received with the original shipment to the outside of the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Call DHL directly or visit their website to schedule a free pick up. You will be asked to provide the Loro Piana client code which will appear automatically on your air way bill, and the best time for a pick up. Return shipments using DHL will be provided to you free of charge.

    ii. ITEMS YOU RECEIVED AS A GIFT

    Unfortunately, Gifts cannot be returned for a refund using our online process; Gifts can only be exchanged for a different size and/or colour within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

    For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone +39.02.77802800 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

    Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card, PayPal account or the bank account used for the original purchase. We will credit the refund to the credit card, PayPal account or the bank account that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system). In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank.

    In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

    B. RETURN OF DAMAGED OR FAULTY PRODUCTS

    You have the right to return Products for quality problems within the limits set forth by the law and these Terms of Sale - provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 15 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 15 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or +39.02.77802800.

    Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

    - for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank;

    - for items you received as a Gift, we cannot issue a refund and our Customer Service will contact you.

    If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline or without the Withdrawal Form, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

    C. TO RETURN AN ITEM ENFORCING YOUR RIGHT OF WITHDRAWAL

    This option is available only for online items purchased by you and not for online items you received as a Gift. To return purchased Products enforcing your statutory right of withdrawal you should follow the below procedure, to be started within 30 days after the Products are received:

    1. Notify us in writing that you wish to return purchased Products enforcing your right of withdrawal. You can either send an e-mail to our Customer Service at customerservice.eu@loropiana.com or write us at Loro Piana S.p.A. — ESHOP Customer Service - Via per Valduggia, 22 - 13011 Borgosesia (VC) Italy, providing an email and phone number where we can reach you. Alternatively you can fill in and send us the Withdrawal Form available on the following link https://www.loropiana.com/media/legal/Loro Piana SpA Withdrawal Form ENG.pdf

    We will then contact you and provide you with a Return Authorization Number. Handwrite the Return Authorization Number on the line indicated on the original Delivery Receipt that you received with the original shipment.

    2. Place all items for return new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number handwritten as per above.

    3. Attach the ESHOP URGENT sticker that you received with the original shipment to the outside of the box.

    4. Arrange for return of the purchased Products to us at the following address: Loro Piana S.p.A., Via per Valduggia 22, 13011 Borgosesia (VC) — Italy. Please specify that the shipment is made to the attention of “E-Shop Returns.” Products shall be shipped to us within 14 days from the day on which you have communicated your decision to withdrawn from the contract as per point 1. above. Please be advised that you are responsible for the return shipping and possible damages and loss occurred while returning Products until we receive them, so you may prefer to use a reliable delivery means that provides tracking and insurance services.

    The amount reimbursed will be the total amount paid, including the original shipping costs. Please note that we will not reimburse any return shipping costs.

    Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and reimburse the credit card, Paypal account or the bank account used for the original purchase. We will credit the refund to the credit card, PayPal account or bank account that you used to pay for the Products as soon as we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunction of credit card system). In case of payment by wire transfer received from a country outside European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank.

    In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return and we will send the original Products back to you.


    9. ALTERATIONS



    The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

    Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

    In the same way, product personalization, customization and repair are not considered an alteration.

    You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.


    10. CUSTOMER SERVICE



    We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English and Italian language Monday through Friday between the hours of 9 and 18 CET with the exception of holidays.

    If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

    - Email: customerservice.eu@loropiana.com

    - Phone (Monday through Friday between the hours of 9 and 18 CET with the exception of holidays): +39.02.77802800.


    11. PERSONAL INFORMATION



    When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy on the Website.


    12. OUR LIABILITY TO YOU



    Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, breach of terms regarding title implied under the Consumer Code as for Products shipped to Italy or any other liability which the applicable laws state may not be excluded or limited.

    To the fullest extent possible pursuant to applicable law we will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.


    13. GENERAL TERMS



    (a) The General Terms and Conditions of Sale hereof are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer.

    Any dispute will be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resident or, at the Consumer's choice, the Italian Court of Milan.

    Alternatively, the customer who is domiciled or resident in one of the member states of the European Union, Iceland, Norway, Liechtenstein, may opt for one of the out-of-court dispute settlement procedures provided for under the applicable laws currently into force, such as the platform provided by the European Commission, available on the website http://ec.europa.eu/odr

    For sales to the State of Qatar and Kingdom of Saudi Arabia, the General Terms and Conditions of Sale hereof are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer. All disputes arising out of or in connection with the General Terms and Conditions of Sale shall be submitted to the International Court of Arbitration of the International Chamber of Commerce and shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. The language of the arbitration shall be English and the seat of arbitration shall be Milan, Italy.

    (b) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later date.

    (c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

    (d) No party other than you or us has any right to enforce any term of the Contract


    14. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS



    These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

    - No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

    - Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

    - Personalised Products are shipped separately from other Products' orders.

    - After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

    - The payment methods accepted for Personalised Products service are credit card and PayPal.

    下载

    TERMS OF SALE – ORDERS DELIVERED TO UAE (Updated on April 20th, 2020)



    These Terms of Sale set out the terms and conditions that will apply to your purchase of Products through the Website or by telephone and delivered to the UAE. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance. For purchase of Products by telephone, the additional terms set out at the end of this document prevail to the extent of any conflict with the remainder of these Terms of Sale.

    Your use of the Website is subject to our “Website Terms of Use” that you can consult in the Section “Legal” – “Terms of Use of our Website”

    The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial artisanal or professional activity.

    In these Terms of Sale “Loro Piana”, “we” and “us” means Cashmere Lifestyle Luxury Trading LLC, with registered offices in U-Bora Tower 2, unit 2002, Business Bay Plot No. 144, Dubai, United Arab Emirates, VAT number 100587967900003, Register Number at Government of Dubai n. 1297708 and “you” means you, our valued customer.

    Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document.

    These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can’t be modified unless we agree to vary it in writing or by email.

    A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.


    DEFINITIONS

    In this document:

    “Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

    “Gift” means any Product that is purchased through the Website for delivery to a different recipient

    “Products” means the products that we sell on the Website from time to time

    "Loro Piana Store" means any Loro Piana store listed as available for returns on our Website

    “Order” means an order for Products

    “Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

    “Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

    “Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

    "Terms of Sale" means these terms and conditions of sale

    "Website" means our website located at www.loropiana.com

    “Personalised Products” means the Products for which Loro Piana offers a service of personalisation

    “Special Terms” means the special terms of sale for Personalised Products


    1. ORDER AND ACCEPTANCE

    To place an Order you must be 21 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

    If you wish to proceed with the purchase, you may choose one of the following options:

    - Website check-out option by clicking on “PROCEED TO CHECKOUT” button. In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration. Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ORDER AND PAY” button.

    Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

    - you provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes; or fraudulent information;

    - there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;

    - the Products that you have ordered are no longer available through our Website;

    - the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 21.

    If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order.

    After you have placed your Order through the Website, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

    If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at the phone number +97 14 52 62 410 or by WhatsApp at +971 54 998 8562, or with live chat or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

    Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

    If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.


    2. PRODUCT AVAILABILITY

    We will make all reasonable efforts to ensure that the prices and other information about Products displayed on the Website are accurate and up-to-date. However, the inclusion of any Products on our Website does not imply, warrant or guarantee that the Products will be available if you wish to place an Order to purchase them.

    We will have the right, at any time and without previous notice, to make changes to the information about Products displayed on the Website, including without limitation information about prices, description or the availability of Products. Changes will not however affect the price, availability or description of any Products for which you received the Order Confirmation.


    3. GIFTS

    You may purchase Products as a Gift and have it sent to a different recipient.

    Please note that you will be liable for providing the recipient’s personal data in compliance with any applicable privacy law. We invite you to consult our Privacy Policy on the Website before providing us with a third party’s personal data.

    We will deliver the Gift to your recipient. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.


    4. PRICES AND PAYMENTS

    The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product after we send you the Order Confirmation. Please be aware that prices charged for any Products purchased on the Website may vary to reflect local market pricing and applicable duties.

    All prices are inclusive of local VAT, as applicable. If you are connecting to the Website with a different country’s IP address from the one of the shipping destination, any applicable sales taxes, duties or local VAT may be calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Shipping costs may also apply to your Order and will be indicated in the Order check-out page.

    You may pay by credit card, bank wire transfer or payment on delivery as listed on our check-out page. Payment must be made in the currency as indicated on your Order before you submit it.

    Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.

    Payment by credit card. You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorised by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

    After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by your credit card issuer in removing the “hold” from your credit card).


    Payment by wire transfer

    In case of payment by wire transfer, the payment shall be made to the following bank account:

    Account Name: CASHMERE LIFESTYLE LUXURY TRADING LLC
    Account No.: 022-760409-001
    Account Type: AED
    Bank: HSBC Bank Middle East Limited
    IBAN No.: AE870200000022760409-001
    Swift Code: BBMEAEAD


    You will be responsible for the payment of any charges applied by your bank to the transfer and/or to any currency exchange. Please note that we will only accept payments from bank accounts whose holder is the person placing the Order on the Website and who will then receive the e-invoice: therefore, you could be contacted by our Customer Service to have all necessary information in connection thereto. We will not accept your Order, neither we will supply the Products to you until we receive confirmation from our bank that the payment has been successfully credited on our bank account. We reserve the right to verify the identity of the bank account holder by requesting appropriate documentation.

    We take all reasonable care to make the Website secure and to prevent frauds. All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries. If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.eu@loropiana.com or by phone +97 14 52 62 410, or by WhatsApp at +971 54 998 8562 or live chat.


    Payment by Cash On Delivery ("COD")

    Loro Piana accepts payment by COD through our courier partner, Time Express. To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by Time Express.

    The Time Express courier accepts cash payment for all orders with a total value up to 50,000 AED.

    Orders paid with a credit/debit card on the Point of Sales ("POS") machine brought by Time Express on deliver will experience a surcharge of 3,5% of paid amount.

    By signing the proof(s) of delivery provided by Time Express, you acknowledge that the amount charged and paid and the merchandise is correct. Please note all COD orders must be accepted or rejected in full. If you would only like a portion of the items ordered, you must first accept and pay for all of the items ordered and then follow our return process listed below.

    Refunds for COD will be processed through wire transfer directly to the original purchaser’s bank account. For more details, please read the Return and Exchange Policy section below.


    5. DELIVERY AND ORDER TRACKING

    International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

    We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier we will send you the Order Confirmation.

    Delivery will be processed by courier between 7 am to 9 pm (GST). Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

    Same day delivery service is applicable exclusively to orders directed to Dubai and Abu Dhabi.
    Same day delivery is available to all orders placed before 11 am at the same day.

    For orders directed to all other UAE addresses next day delivery service will be applicable.
    Next day delivery is available to all orders placed between 11 am and 5pm (GST) on the previous day.

    We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation.

    Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

    Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery or immediately by email writing to customerservice.eu@loropiana.com that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.


    6. RESALE / RESHIPPING OF OUR MERCHANDISE

    The resale, rental or transfer for commercial or professional reasons of Products purchased on the Site is strictly forbidden. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Products.


    7. HOW DO I RETURN/EXCHANGE AN ITEM?

    The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

    Please see the specific applicable conditions below:

    A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:



    i. Items Purchased By You:

    You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

    Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

    1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).

    2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).

    3. Attach the ESHOP URGENT sticker and the pre-addressed Time Express air way bill that you received with the original shipment to the outside of the box. Call Time Express directly or visit their website to schedule a free pick-up. Returns shipments using Time Express will be provided to you free of charge.

    ii. Items You Received As A Gift:

    Unfortunately, Gifts cannot be returned for a refund using our online process. Gifts can only be exchanged for a different size and/or color within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

    For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone at +97 14 52 62 410 or by WhatsApp at +971 54 998 8562 or by live chat to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

    Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect conditions, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card or the bank account used for the original purchase. If the payment for the original purchase was carried out with the COD service the reimbursement will be done by bank wire transfer. We will credit the refund to the credit card or the bank account that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).

    In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.


    B. To Return or Exchange An Item In Our Stores

    As an additional opportunity, Products purchased on our Website can be returned or exchanged in several Loro Piana Stores within 30 days after the Products are received. Each item can be exchanged or returned one time only. This policy applies both to online items purchased by you and online items you received as a Gift. To find the Loro Piana Store nearest you that accepts returns or exchanges of Products purchased online, please refer to the list on our Website (Section “Customer Service” – Returns & Exchanges”) or in the documentation your received with your original order.

    Returning or exchanging purchased Products in our store is free and can be done in 2 easy steps:

    1. Bring the Products, in perfect condition, new, unused, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt that you received in the original shipment to a Loro Piana that accepts returns.

    2. A store representative will check the Products to make sure that they are in perfect condition, new, unused, and with all of the tags and labels attached. If the Products comply with the standards stated in these Terms of Sale, then:

    2.a. if you wish to exchange the Products, you will receive the same product in a different colour and/or size.

    Please note that exchanges are only valid for the exact same product in a different colour or size, based on the availability in the store; or

    2.b. If you wish to return the Products, you will be issued a gift certificate for the Products returned using the price applicable in the store. Please note that the price applicable in the store might be different from the price paid online (eg currency differences, shipping costs, etc.). Original shipping costs will not be refunded. The certificate will be valid for one year from the date of issue and must be used in the Loro Piana Store where it was issued. Please note that Loro Piana Stores cannot reimburse credit cards, PayPal accounts, bank accounts or give cash refunds.

    In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/change.


    C. Return of damaged or faulty Products

    You have the right to return Products for quality problems within the limits set forth by the law and these Terms of Sale – provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or by phone +97 14 52 62 410 or by WhatsApp at +971 54 998 8562 or by live chat.

    Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

    - for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union or Switzerland, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank;

    - for items you received as a Gift, we cannot issue a refund and our Customer Service will contact you.

    If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.


    8. CUSTOMER SERVICE

    We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English language through WhatsApp 7 days a week between 11 am to 11 pm (GST) with the exception of holidays.
    Alternatively You can contact the Customer Service through call center and email during normal business hours from Monday to Friday between 11 am and 9pm or live chat.

    If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

    - WhatsApp (at +971 54 998 8562) (7 days a week between 11 am to 11 pm GST)
    - Email: customerservice.eu@loropiana.com
    - Phone (Monday through Friday between 11 am to 9 pm GST with the exception of holidays: +97 14 52 62 410
    - Live chat


    9. PERSONAL INFORMATION

    When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy on the Website.


    10. OUR LIABILITY TO YOU

    Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, or any other liability as provided by the applicable laws.

    To the fullest extent possible pursuant to applicable law we will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.


    11. GENERAL TERMS

    (a) The General Terms and Conditions of Sale hereof are governed by the laws of the Dubai International Financial Centre (DIFC) and shall be construed accordingly,.

    Any dispute will be submitted to the exclusive jurisdiction of the DIFC Courts.

    (b) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later state.

    (c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

    (d) No party other than you or us has any right to enforce any term of the Contract


    12. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

    These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail

    - No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

    - Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

    - Personalised Products are shipped separately from other Products’ orders.

    - After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

    - The payment methods accepted for Personalised Products service are credit cards.


    13. ADDITIONAL TERMS OF SALE FOR TELEPHONE ORDERS

    In case of telephone orders, the Website Terms of Sale will apply with the following modifications:

    - Orders and acceptance of orders will confirmed by telephone

    - The only form of payments accepted: credit card and bank wire transfer

    - To return or exchange an item please contact the Customer Service who will assist you on the necessary steps to be taken.
    下载

    销售条款 - 订单发送到美国 \(最近更新日期：2020年5月8日\)



    本法律条款和条件（“销售条款”）及其不时修订的版本，适用于您以及您通过位于www.loropiana.com的在线商店网站（“本网站”）向Loro Piana 购买的订单，运送至美国任何的州，包括阿拉斯加和夏威夷（“联合州”或“美国”）。在本销售条款中，“Loro Piana”、“我们”、或“我方”是指Loro Piana＆C. Inc.和 “您”或者“您的” 是指您，即我们尊敬的客户。

    请在通过本网站下订单之前仔细阅读本销售条款。本销售条款旨在补充本网站的\(i\)使用条款\(详情参见https://cn.loropiana.com/en/legal \)，您使用本网站的行为受到使用条款的规管，以及\(ii\)隐私权政策（点击适当的链接即可在本网站上查阅）\(详情参见https://cn.loropiana.com/en/privacy-cookies\)，由于您用本网站以及通过本网站购买产品而获得您的信息，隐私权政策说明了我们是如何使用、处理此信息。

    通过本网站为购买产品而下订单时，您确认已经阅读此销售条款，并且，在下单时，您同意接受此销售条款的约束，所有的销售均明确一致您对本销售条款的同意。

    在您下订单且被我们接受该订单后，对您订购的全部或部分产品的发货，我公司将向您发送确认电子邮件加以确认（“订单确认”）。本销售条款以及您的订单确认共同构成我公司与您之间就该等产品的销售所达成的合同。任何其他条款和条件均不适用。除非我公司同意以书面方式或通过电子邮件变更该合同，否则，您不得单方面修改合同。

    Loro Piana保留着随时自行决定更改、修改、修订、添加或删除本“销售条款”的部分内容的权利，恕不另行通知，通过发布一个链接去更新或修订销售条款; 但是，销售条款的任何此类变更将不适用于您早已收到订单确认的任何订单。如果您不同意对本销售条款所作的任何变更，请勿通过本网站下订单购买产品。

    本网站的所有使用人均可以电子方式来存储或者打印本销售条款。


    免责声明；责任限制



    LORO PIANA未就本网站上信息的准确性或完整性或者本网站上描述的或提供出售的产品的状态、功能或供应情况作出任何类型的明示陈述或保证。LORO PIANA 不承认一切默示的保证和陈述，包括但不限于有关适销性、适用于特定用途及不侵权的默示保证。任何购买均是按“现状”进行的，由您自担风险。针对您通过本网站购买或打算购买的任何产品所存在的任何不令人满意之处、瑕疵/缺陷、差错或问题，您所享有的唯一补救措施在下文中我公司的退换货政策中有明确规定。

    上文规定的责任限制应适用于任何损失损害，不论其是因何等原因造成的，依据的是何等责任理论，亦不论其是否因合同、侵权（包括但不限于严格责任和过失）或任何其它法律理论而引起的，且即使LORO PIANA已被告知发生此类损害的可能性亦如此，也不论本销售条款项下的任何有限补救措施是否未能实现其基本目的。

    LORO PIANA将不承担后果性的、间接的、附带的、特殊的或惩罚性的损害赔偿，包括但不限于利润损失、取得替代商品/服务的成本（costs of cover）、业务损失，或者任何类似或其他的损害赔偿，即便已被告知发生该损害赔偿的可能性亦如此，且LORO PIANA亦不对任何第三方权利主张承担责任。在法律允许的最大范围内，LORO PIANA的全部责任仅限于您为了从本网站购买产品而实际支付的款额。某些州不允许排除或限制某些损害，因此上述限制或排除可能对您不适用。


    订单和接受



    您必须年满18周岁方可下订单，而且，您一旦下订单，即表示您作出了您已年满18周岁的陈述。如欲下订单，您首先需要在本网站上挑选您希望购买的产品，并选定产品的颜色和尺寸，将其加入您的购物袋，核对订单，然后点击“提交并支付订单”键。在完成核对程序前，将要求您注册或登录您的个人帐户。您应自行负责确保您密码的保密性以及防止他人获取您的密码和登录您的帐户。您同意对您帐户下发生的所有购买和其他活动承担责任。

    即使您下了订单，也并不一定保证我们将会接受您的订单。订单须经我公司接受，而我们在任何时候均可自行酌情决定决绝接受您的订单，拒绝的情形包括但不限于下列各项：

    1. 您向我们提供了不正确的或虚假的信息，包括但不限于不充分或不正确的付款或帐单信息，或者不充分或不正确的送货地址（敬请注意，我公司不接受以邮政信箱作为产品的送货地址）；

    2. 本网站上与您订购的产品有关的信息有误，例如本网站上显示的产品价格或说明有误；

    3. 您订购的产品不再通过本网站供应；

    4. 基于我公司逐笔交易进行的评估，且根据我公司自行酌情判断，拟议交易的金额过高；或

    5. 我们相信您尚未年满18周岁。

    如果我们不接受您的订单，我们将在您下订单日期后的三十（30）日内按您向我们提供的电子邮件地址或电话号码与您联系。如果您通过电话下订单，您必须在电话通话过程中在本网站注册，并向我们提供您的电子邮件地址。

    我们收到您通过本网站或电话所下订单后，您将收到我们发出的电子邮件，确认我们已收到并正在处理您的订单（“订单处理收函”）。如在订单下达后48小时内未收到订单处理收函，务请在另下订单订购同一产品前，拨打电话\(212\) 652-1650 or 或免费电话855\) 481-9100]或发送电子邮件至customer.service@loropiana.us

    请注意，订单处理收据反映了您的订单处理情况，并不一定构成您对订单的接受。 我们将接受您的订单，并在发送给您所订购的产品时向您的信用卡收费，届时我们将向您发送订单确认书和电子发票（“电子发票”）。 您在此知道并同意，我们保留全部或部分接受您的订单的权利； 因此，在部分接受的情况下，您的卡将被收取费用，并且产品将按照已接受订单的一部分进行运输。

    如对订单有任何疑问、意见或疑虑，或认为我们错误地拒绝了您的订单，请使用下文题为“客户服务”一节所载的联系信息与我们联系。


    产品供应



    虽然我们尽合理努力在本网站上提供所示产品的准确的定价、供应及其他信息，但该等信息并不保证或确保在您欲下订单订购时该等产品有货。

    我们保留随时修改本网站所示产品信息的权利，包括但不限于产品价格、描述和供应方面的信息，修改时恕不另行通知。但修改并不影响您已收到订单确认函的任何产品的价格、供应或描述。


    赠礼



    您可购买产品交付给非您本人的收货人（“赠礼”）。

    敬请注意，您有责任根据所有适用的隐私权法律提供收货人的个人资料。

    如果我们接受您的订单，您将在我们向收货人发运您的赠礼时收到订单确认函以及订单的电子帐单。


    价格和付款



    产品的所有价格均显示于本网站上，并将在订单结帐页面、订单确认函和您在我们接受您的订单后收到的电子帐单中确认。

    我们保留随时修改我们产品价格的权利，但我们不会在向您发出订单确认函后改动任何产品的价格。敬请注意，对本网站上所购任何产品收取的价格可能随时变化，以反映当地市场价格和适用关税的情况。

    不包括任何税金和关税，税是根据您的订单价值和运送目的地计算。如果您从源于美国的Internet协议地址下订单，所有此类税费将在订单结帐页面，订单确认书和电子邮件发票中逐项列出。然而，如果您从美国境外的Internet协议地址下订单，则所有此类税金和关税以及可能收取的手续费将捆绑在订单结帐页面和订单确认中，并逐项在只有通过电子邮件发送的发票上列出。

    除非Loro Piana免收，否则所有运费均由您自己承担。运费将在您的订单最终确定前计算并显示于本网站中。运费可随时变动，恕不另行通知。

    Loro Piana仅接受使用我们页面中列出的信用卡付款。所有交易是使用网站上的安全在线支付。该网关在安全的主机环境中对您的卡详细信息进行加密。提交订单，即表示您声明并保证您被授权使用指定的信用卡，并授权我们从该卡中扣除您的订单金额（包括税金、运费和手续费）。如果该卡无法验证，无效或无法接受，您的订单可能会自动暂停或取消。

    下订单时必须提供您的卡的详细信息。我们将在您的付款卡上保留您订单总额的“保留金额”。如果您的卡上的“保留额”已被您的银行授权，从产品发货时的订单确认书的总额，将从您的信用卡中扣除。在您的信用卡发行人授权使用您的卡来支付所订购产品之前，我们不会接受您的订单或将产品运送给您。如果我们未收到此类授权，我们将通过电子邮件通知您。我们保留通过请求适当的文件来验证信用卡持有人身份的权利。银行授权您的付款卡被“保留”后，请注意，如果您的信用卡借记的金额低于“保留”的总额，余额可能不会立即被扣除使用是由于我们无法控制的原因（例如，您的信用卡发卡行延迟从您的信用卡中删除“保留”）。

    请注意，Loro Piana对您的信用卡公司收取的任何费用（例如货币兑换费）概不负责。

    如果您对信用卡上显示的任何费用的有效性或金额有异议，建议您首先与我们的客户服务部门联系，以确定我们是否可以解决您可能遇到的任何问题。


    交付和订单追踪



    付款被授权和借记之后，我们才会发送任何产品。产品交付给我们的承运人后，我们将向您发送订单确认书。

    交付将通过快递公司在正常营业时间内进行。敬请注意，您的订单可能需交快递费。未经签收，我们的快递公司不会交付货品包裹。

    我们将尽一切合理努力在订单确认函规定的时间期限内交付产品。但是，我们列出的任何交付日期或时间仅为估算而已，对您因任何无法避免的交付延误遭受的任何损失或损害，我们概不承担任何责任。您在我们承运人网站中直接输入查询号码即可追踪您的订单的物流动态。

    产品交付后，其损失风险即转移给您。产品的所有权于下述较晚的时间自Loro Piana转移给您：\(i\) 该等产品的交付日期和（如能获得）时间；或 \(ii\) 我们全额收到该等产品的付款的日期和（如能获得）时间。我们一旦将产品交付给您，即由您对产品负责，并承担产品之后的任何灭失或损坏。交付产品时，您须在签署任何产品交付单据前，仔细检查包裹是否完好。如果在交付之时商品或其外包装受损，请拒收包裹并在交付证明中注明包裹受损。您一旦签署交付证明，即表示您确认商品和支付的金额均正确无误。


    我们的产品的转售和转运



    您不得伪称自己是我们的一家授权转售商或者有资格转售我们产品的人。如果我们怀疑您企图转售我们的产品，我们保留拒绝您的订单的权利。


    退换货政策



    以下政策仅适用于从美国Loro Piana实体购买的运往美国任何州（包括阿拉斯加和夏威夷）的产品。 如果购买了以下产品，这些条款不适用：（i）运送到其它司法管辖区，（ii）在实体商店里（包括但不限于任何的Loro Piana商店），或（iii）通过其它网站购买。 我们不接受通过其它方式购买的产品的退货/换货

    具体适用条件详见下文：

    A. 使用Loro Piana免费取货服务在线退换货品:

    1. 您购买的货品:

    您可在收到通过本网站购买的任何货品后30天内以任何理由要求退货并退款或者换货。

    敬请注意，我们只接受已购的同一产品的更换其它颜色或尺寸的换货要求。如果您希望换另一种货品，请您退还所购货品，在获得退款后重下订单。

    使用我们的退货服务退换所购产品是免费的，可通过3个简单步骤完成：

    a. 登录您的帐户。在“以往订单”项下，请选择有关订单的详细页面，说明您要退换的货品、退货理由或者希望换取的新颜色和尺寸。您将取得一个退货授权码（“退货码”）。从本网站直接打印退货码（或者，如果您无法接入打印机，您也可以将退货码手写在您与原交付货品一起收到的交付单据（“交付收据”）上所示的位置）。

    b. 将需要退换的所有货品，在其全新、未经使用、及您收到时相同的状态下，连同其所附的所有标牌和标签以及退货码（如上所述打印或者手写的）放置在货品原来的包装盒和其他包装中。

    c. 将您与原交付货品一起收到的印有“ESHOP URGENT”的贴纸和预先印好地址的联邦快递空运单贴在包装盒外部。直接联络联邦快递安排取货。联邦快递退货运输服务是免费向您提供的。

    如果您要求退款，我们将向您退还您为产品支付的价格。我们无法退还您支付的原有运费、你支付的任何适用的处理附加费或与该等费用相关的任何税款。

    如果我们酌情认为您进行的换货次数过多，我们保留向您退款并拒绝您进一步换货的权利。

    2. 作为赠礼收到的货品：

    您可在收到作为赠礼的任何货品后30天内以任何理由要求退换货。

    敬请注意，我们仅接受将所购同款货品更换为其它颜色或尺寸的换货要求。

    如要退换赠礼，您应通过发送电子邮件至customer.service@loropiana.us，或者拨打电话at \(212\) 652-1650或\(855\) 481-9100（免费）联系客户服务部门以取得退货码，随后按上文 A\(1\)\(b\)-\(c\)所述步骤照办即可。

    如果您就赠礼办理退货，则只有原购买人方有权取得退款。退款金额仅限于为产品支付的价格。我们无法退还原有运费、原购买人支付的任何适用的处理附加费或与该等费用相关的任何税款。

    如果我们酌情认为您进行的换货次数过多，我们保留向原购买人退款并拒绝您进一步换货的权利。

    请注意，当产品（无论是您购买还是作为礼物收到）退还给我们时，我们将对其进行质量检查。如果产品以其原始的、新的和未使用的状态退回，并且附有所有商签和标签，我们将批准退货，并视情况而定，交换产品或偿金额中会扣除原始的运输和手续费（包括与此类费用相关的任何税费）。我们将在收到退回产品之日起大约三十（30）天内将退款计入您用于购买产品的卡中，但不计我们的技术性延迟（例如信用卡故障）除外的系统故障）。

    如果产品似乎已磨损或使用，缺少任何商标或标签，不符合我们的销售条款，或者我们有任何理由认为产品是欺诈性的或未在我们的直接购买产品网站，我们将无法接受退货/换货，并且我们可能会将原始产品寄回给您。

    B.在我们的商店中换货

    在我们网站上购买的产品，包括作为礼物收到的产品，（i）由收件人可以在我们网站上列出可以换货的特定Loro Piana商店（“ Loro Piana商店”）进行交换，或者（ii）返回商店信用，只能在发行该信用的Loro Piana商店中有效。两种选择都可以在收到产品后的30天内使用。请注意，LORO PIANA商店无法为通过网站购买的商品提供退款。要获得退款，请使用上文A节中描述的部分。

    请注意，我们只接受对已购买的同一商品的颜色或尺寸的交换。

    要查找离您最近的，接受在线购买的产品的退货或换货的Loro Piana商店，请参阅我们网站上“客户服务–退货和换货”部分下的列表，或在原始订单一起收到的文档中的列表。

    在我们的商店中退回或交换购买的产品是免费的，可以通过两个简单的步骤完成：

    1.将产品（原始状态，新状态，未使用状态以及所有商标和标签）与原包装以及您在原始装运中收到的交货收据和电子发票一起放入Loro Piana商店接受退货。

    2.商店代表将检查产品，以确保它们处于可接受的状态，新的、未使用的以及附有所有的商标和标签的。如果产品符合本销售条款中规定的标准，可以：

    a. 如果您希望交换产品，您将收到相同颜色和/或尺寸的相同产品。请注意，根据商店中的供应情况，换货仅适用于不同颜色或尺寸的完全相同的产品；要么

    b。如果您想退货，我们将在店里发行已付产品价格的信用劵给您，扣除适用的费用（包括运费和适用的税金）. 商店信用劵从签发之日起有效期为一年（适用法律禁止的情况除外），并且必须在发出信用劵的Loro Piana商店中使用。请注意，您所支付的原始运费，所支付的适用手续费或与此类费用相关的税费，将不被考虑用于计算商店信用的价值。

    如果产品看起来已磨损或已使用，缺少任何商标或标签，不符合我们的销售条款，或者我们有任何理由认为产品是欺诈性的或未在我们的直接购买产品网站，我们将无法接受退货/换货。


    客户服务



    我们向客户给予协助，帮助解决与本网站的使用、下订单、产品追踪、产品供应、登录/注册过程以及您使用我们网站和/或产品时可能需要的任何其他信息有关的任何问题。我们的客户服务时间为美国东部时间星期一至星期五上午9:00至下午6:00之间的英语（节假日除外）。

    如果您需要任何信息，我们邀请您参阅我们网站上的“常见问题解答”部分；如果您不满意，可以通过电子邮件（customer.service@loropiana.us）或电话（（212）652-1650）与我们联系。 或电话（855）481-9100免费）。


    适用法律；审理地点



    本《销售条款》以及因本《销售条款》引起的或与之相关的任何争议均应受美国纽约州法律的管辖，但不导致其法律冲突，并且不包括联合国《联合国销售与服务公约》。 国际货物销售。 由这些条款引起的或与之相关的所有法律程序应仅在纽约州纽约市提起。


    一般条款



    我们在合同期限内任何时候未执意要求您严格履行您在合同或本销售条款下任何义务的，或者未行使根据本销售条款享有的任何权利或补救措施的，并不构成对该等权利或补救措施的放弃，亦不免除您履行该等义务的责任。我们放弃追究任何违约行为并不构成放弃追究之后的任何违约行为。除非明确表述为放弃并已书面向您告知，否则我们对本销售条款中任何条款的放弃均属无效。

    如果本销售条款中的任何条款被具有管辖权的法院以任何理由认为是无效，非法或不可执行，则该条款将与本条款的其余条款区分开，其余条款将继续完全有效，就像这些条款中的条款一样。已执行销售，并删除了无效的准备金。

    本销售条款的任何规定（明示或默示规定）均不旨在向您和Loro Piana（及其各承继人或获准受让人）之外的任何人授予或施加任何权利、利益、补救措施、义务或责任。


    个性化产品的特殊销售条款（“特殊条款”



    对于某些产品，Loro Piana提供个性化服务（“个性化产品”）

    这些特殊条款以及销售条款适用于您个人和您所购买的个性化产品。

    如果销售条款与这些特殊条款之间发生冲突，则以后者为准。

    1. 个人产品不接受退货或换货，除非是个性化产品有损坏的或有缺陷的。但是，您可以在网站上订购后的3天内取消订单。在这种情况下，对于您的购买，我们将全额退还。

    2. 个性化产品可能在我们网站上指定的时间段内交货。交货条款仅仅是指示性的，可能会根据所要求的个性化而有所不同。

    3. 个性化产品与其它产品的订单是分开发货。

    4. 下订单后，将从您的信用卡中扣除您订单的总金额，并且您将收到一封电子邮件订单确认以及一张付款电子发票。但是，我们可能会确认您的订单，但随后得知我们无法提供您所订购的个性化产品。在这种情况下，我们将取消订单并全额退款。当您的订单准备就绪时，我们将向您发送一封电子邮件，通过该电子邮件通知您的订单已与跟踪号一起发货。

    下载

    销售条款 - 运送至中国大陆的订单 (最近更新日期：2020年5月8日)



    本法律条款和条件（“销售条款”）及其不时修订的版本，适用于您以及您通过位于www.loropiana.com的在线商店网站（“本网站”）向Loro Piana 购买运送至中华人民共和国（“中国”）境内任何省市（不包括香港和澳门）的任何产品的行为。在本销售条款中，“Loro Piana”、“我们”、“我公司”或“我方” 是指Loro Piana（上海）商业有限公司 您”则指您，即我们尊敬的客户。

    请在通过本网站下订单之前仔细阅读本销售条款。本销售条款旨在补充本网站的(i)使用条款(详情参见https://cn.loropiana.com/en/legal )，您使用本网站的行为受到使用条款的规管，以及(ii)隐私权政策（点击适当的链接即可在本网站上查阅）(详情参见https://cn.loropiana.com/ en /privacy-cookies )，隐私权政策说明了我们是如何使用、处理和转移我们因您使用本网站以及通过本网站购买产品而获得的信息。

    您如果通过本网站为购买产品而下订单，即表示您确认您已经阅读您订单之时有效的销售条款，并且，您同意受该订单之时有效的销售条款的约束并接受该等销售条款。所有销售均明确以您同意该等销售条款为前提。

    在您下订单且我们接受该订单后，我公司将向您发送确认电子邮件，对您订购的全部或部分产品的发货加以确认（“订单确认”）。本销售条款以及您的订单确认共同构成我公司与您之间就该等产品的销售所达成的合同。任何其他条款和条件均不适用。除非我公司同意以书面方式或通过电子邮件变更该合同，否则，您不得单方面修改合同。

    Loro Piana保留在任何时候，无需经事先通知您而自行酌情决定通过发布更新后或修订后销售条款的链接，对本销售条款加以变更、修改、修订、增补或部分删除的权利；但是，销售条款的任何此类变更将不适用于您早已收到订单确认的任何订单。如果您不同意对本销售条款所作的任何变更，请勿通过本网站下订单购买产品。

    本网站的所有使用人均可以电子方式存储或者打印本销售条款。


    免责声明；责任限制



    LORO PIANA未就本网站上信息的准确性或完整性或者本网站上描述的或提供出售的产品的状态、功能或供应情况作出任何类型的明示陈述或保证。LORO PIANA 不承认一切默示的保证和陈述，包括但不限于有关适销性、适用于特定用途及不侵权的默示保证。任何购买均是按“现状”进行的，由您自担风险。针对您通过本网站购买或打算购买的任何产品所存在的任何不令人满意之处、瑕疵/缺陷、差错或问题，您所享有的唯一补救措施在下文中我公司的退换货政策中有明确规定。

    上文规定的责任限制应适用于任何损失损害，不论其是因何等原因造成的，依据的是何等责任理论，亦不论其是否因合同、侵权（包括但不限于严格责任和过失）或任何其它法律理论而引起的，且即使LORO PIANA已被告知发生此类损害的可能性亦如此，也不论本销售条款项下的任何有限补救措施是否未能实现其基本目的。

    LORO PIANA将不承担后果性的、间接的、附带的、特殊的或惩罚性的损害赔偿，包括但不限于利润损失、取得替代商品/服务的成本（costs of cover）、业务损失，或者任何类似或其他的损害赔偿，即便已被告知发生该损害赔偿的可能性亦如此，且LORO PIANA亦不对任何第三方权利主张承担责任。在法律允许的最大范围内，LORO PIANA的全部责任仅限于您为了从本网站购买产品而实际支付的款额。

    本销售条款并不限制或排除依法不得限制或排除的责任。


    订单和接受



    您必须年满18周岁方可下订单，而且，您一旦下订单，即表示您作出了您已年满18周岁的陈述。如欲下订单，您首先需要在本网站上挑选您希望购买的产品，并选定产品的颜色和尺寸，将其加入您的购物袋，核对订单，然后点击“提交并支付订单”键。在完成核对程序前，将要求您注册或登录您的个人帐户。您应自行负责确保您密码的保密性以及防止他人获取您的密码和登录您的帐户。您同意对您帐户下发生的所有购买和其他活动承担责任。

    即使您下了订单，也并不一定保证我们将会接受您的订单。订单须经我公司接受，而我们在任何时候均可自行酌情决定决绝接受您的订单，拒绝的情形包括但不限于下列各项：

    1. 您向我们提供了不正确的或虚假的信息，包括但不限于不充分或不正确的付款或帐单信息，或者不充分或不正确的送货地址（敬请注意，我公司不接受以邮政信箱作为产品的送货地址）；

    2. 本网站上与您订购的产品有关的信息有误，例如本网站上显示的产品价格或说明有误；

    3. 您订购的产品不再通过本网站供应；

    4. 基于我公司逐笔交易进行的评估，且根据我公司自行酌情判断，拟议交易的金额过高；或

    5. 我们相信您尚未年满18周岁。

    如果我们不接受您的订单，我们将在您下订单日期后的三十（30）日内按您向我们提供的电子邮件地址或电话号码与您联系。如果您通过电话下订单，您必须在电话通话过程中在本网站注册，并向我们提供您的电子邮件地址。

    我们收到您通过本网站或电话所下订单后，您将收到我们发出的电子邮件，确认我们已收到并正在处理您的订单（“订单处理收函”）。如在订单下达后48小时内未收到订单处理收函，务请在另下订单订购同一产品前，拨打电话+86 (0)21 52986377或4008 568 580（免费）]或发送电子邮件至customerservice.cn@loropiana.com与我们联系。

    敬请注意，订单处理收函仅反映我们在处理您的订单。虽然订单金额会即时从您账户中予以扣除（在您选择以支付宝/微信支付付款的情况下），但这并不必然构成我们接受您的订单。您的订单仅在我们发运或交付您所订的产品，向您发出订单确认函和您的订单的电子帐单（“电子帐单”）之时才被我们接受。您特此确认并同意，我们保留全部或部分接受您的订单的权利，因此，如部分接受订单，且您选择以支付宝/微信支付付款，则将首先从您账户中扣除订单的全额款项，然后再就未接受部分的订单进行退款。

    如对订单有任何疑问、意见或疑虑，或认为我们错误地拒绝了您的订单，请使用下文题为“客户服务”一节所载的联系信息与我们联系。


    产品供应



    虽然我们尽合理努力在本网站上提供所示产品的准确的定价、供应及其他信息，但该等信息并不保证或确保在您欲下订单订购时该等产品有货。

    我们保留随时修改本网站所示产品信息的权利，包括但不限于产品价格、描述和供应方面的信息，修改时恕不另行通知。但修改并不影响您已收到订单确认函的任何产品的价格、供应或描述。


    赠礼



    您可购买产品交付给非您本人的收货人（“赠礼”）。

    敬请注意，您有责任根据所有适用的隐私权法律提供收货人的个人资料。

    如果我们接受您的订单，您将在我们向收货人发运您的赠礼时收到订单确认函以及订单的电子帐单。


    价格和付款



    产品的所有价格均显示于本网站上，并将在订单结帐页面、订单确认函和您在我们接受您的订单后收到的电子帐单中确认。

    我们保留随时修改我们产品价格的权利，但我们不会在向您发出订单确认函后改动任何产品的价格。敬请注意，对本网站上所购任何产品收取的价格可能随时变化，以反映当地市场价格和适用关税的情况。

    除日本和美国的价目表外，所有价格均含增值税（如适用）。仅针对向通过日本或美国的IP地址连接至本网站的使用人所进行的销售，额外收取20%的费用，其中包含任何适用的销售税。任何其他税费均未包含在价格中，将根据您的订单金额和运送目的地计收，并将在订单结帐页面、订单确认函和电子邮件帐单中列明。

    所有运费均由您自己承担，除非Loro Piana免收。运费将在您的订单最终确定前计算并显示于本网站中。运费可随时变动，恕不另行通知。

    A. 支付宝支付

    选择支付宝作为支付方式，您将会被引导至支付宝网站，支付将按照支付宝的程序及您和支付宝达成的合约条款和权限进行支付。一旦付款完成，您将回到www.loropiana.com的在线商店网站（“本网站”）。

    在支付宝网站上输入的数据将由支付宝直接处理，不会发送给Loro Piana。因此，LoroPiana对此没有任何认知，也不能以任何方式记录您的支付宝账户或任何与该账户有关的支付方式的细节。

    在支付宝支付的情况下，支付的总金额将由支付宝在网上合约结束时从您的账户中扣除。在终止购买协议和其他任何形式的退款时，无论任何原因，退款将被记入您的支付宝账户或您用于原始购买的相同的信用卡/借记卡。退款到账所需要的时间，完全取决于支付宝和银行系统。一旦您的退款订单已被处理，LoroPiana将不再为您退款的任何延误或疏漏承担责任。任何争议，请您务必直接与支付宝联系。

    B. 微信支付

    如果您已安装微信应用程序，并激活了微信支付选项，您可以选择此类方式付款。

    如果您选择了微信支付，一个二维码将会被显示，请您使用微信应用程序扫描此二维码并授权付款。

    如果是通过微信支付付款，在网上支付结束时，微信支付将会给您扣除所支付的总额。如果是购买协议终止以及任何其它类型的退款，无论出于何种原因，退款将退还到您用于原始购买的微信支付的帐户上。退款到达其账户所需的时间，完全取决于微信和银行的系统。一旦退款已经被安排给其账户，Loro Piana对于此退款的任何延迟或遗漏不承担任何的责任。要是对此案件有所疑问，您必须直接与微信联系。

    C. 货到付款（“COD”）

    Loro Piana通过我们的快递合作伙伴联邦快递（中国）有限公司（“联邦快递”）接受货到付款的支付方式。为了能够使用这项服务，商品的收货地址必须位于联邦快递的货到付款服务区内。

    联邦快递的快递员接受以现金方式支付总金额在人民币10,000元以内的所有订单。总金额高于人民币10,000元的订单则只能以中国银联的信用卡/借记卡在联邦快递交货时携带的销售点终端机（“POS机”）上付款，或者直接在最近的联邦快递服务中心付款。联邦快递服务中心接受以中国银联信用卡/借记卡或现金方式付款。

    客户有权在完成付款程序前当联邦快递的快递员之面检查货品包裹。您一旦签署联邦快递提供的交付证明，即表示您确认扣除和支付的金额以及商品均正确无误。敬请注意，所有货到付款的订单必须整单签收或拒收。如果您只想要订购物品中的一部分，则您必须签收和支付您订购的所有物品，然后按下文所列的退货流程办理。

    货到付款订单的退款将通过电汇直接汇入原购买人的银行帐户。如需了解更多详情，请查阅下文中退换货政策部分。


    交付和订单追踪



    产品交给我们的承运人后，我们将向您发送订单确认函以及您的货品包裹的查询号码。

    交付将通过快递公司在正常营业时间内进行。敬请注意，您的订单可能需交快递费。未经签收，我们的快递公司不会交付货品包裹。

    我们将尽一切合理努力在订单确认函规定的时间期限内交付产品。但是，我们列出的任何交付日期或时间仅为估算而已，对您因任何无法避免的交付延误遭受的任何损失或损害，我们概不承担任何责任。您在我们承运人网站中直接输入查询号码即可追踪您的订单的物流动态。

    产品交付后，其损失风险即转移给您。产品的所有权于下述较晚的时间自Loro Piana转移给您：(i) 该等产品的交付日期和（如能获得）时间；或 (ii) 我们全额收到该等产品的付款的日期和（如能获得）时间。我们一旦将产品交付给您，即由您对产品负责，并承担产品之后的任何灭失或损坏。交付产品时，您须在签署任何产品交付单据前，仔细检查包裹是否完好。如果在交付之时商品或其外包装受损，请拒收包裹并在交付证明中注明包裹受损。您一旦签署交付证明，即表示您确认商品和支付的金额均正确无误。


    我们的产品的转售和转运



    您不得伪称自己是我们的一家授权转售商或者有资格转售我们产品的人。如果我们怀疑您企图转售我们的产品，我们保留拒绝您的订单的权利。


    退换货政策



    以下政策仅适用于从Loro Piana购买并运送至中国境内任何一个城市或直轄市（不包括香港和澳门）的产品。但该等条款不适用于下述产品：(i) 购买后运往任何其他司法辖区的产品；(ii) 在实体店铺购买的产品（包括但不限于任何Loro Piana店铺）；或(iii) 通过其他网站购买的产品。对于通过上述其他途径购买的产品，我们不接受退换货。

    具体适用条件详见下文：

    A. 使用Loro Piana免费取货服务在线退换货品:

    1. 您购买的货品:

    您可在收到通过本网站购买的任何货品后七（7）天内以任何理由要求退货并退款或者换货。

    敬请注意，我们仅接受将所购货品更换为其他颜色或尺寸的换货要求。如果您希望换另一种货品，则请您退还所购货品，在获得退款后重下订单。

    使用我们的退货服务退换所购产品是免费的，可通过3个简单步骤完成：

    a. 登录您的帐户。在“以往订单”项下，请选择有关订单的详细页面，说明您要退换的货品、退货理由或者希望换取的新颜色和尺寸。您将取得一个退货授权码（“退货码”）。从本网站直接打印退货码（或者，如果您无法接入打印机，您也可以将退货码手写在您与原交付货品一起收到的交付单据（“交付收据”）上所示的位置）。

    b. 将需要退换的所有货品，在其全新、未经使用、及您收到时相同的状态下，连同其所附的所有标牌和标签以及退货码（如上所述打印或者手写的）放置在货品原来的包装盒和其他包装中。

    c. 将您与原交付货品一起收到的印有“ESHOP URGENT”的贴纸和预先印好地址的联邦快递空运单贴在包装盒外部。直接联络联邦快递安排取货。联邦快递退货运输服务是免费向您提供的。

    如果您要求退款，我们将向您退还您为产品支付的价格。我们无法退还您支付的原有运费、你支付的任何适用的处理附加费或与该等费用相关的任何税款。

    如果我们酌情认为您进行的换货次数过多，我们保留向您退款并拒绝您进一步换货的权利。

    2. 作为赠礼收到的货品：

    您可在收到作为赠礼的任何货品后七（7）天内以任何理由要求退换货。

    敬请注意，我们仅接受将所购同种货品更换为其他颜色或尺寸的换货要求。

    如要退换赠礼，您应通过发送电子邮件至customerservice.cn@loropiana.com，或者拨打电话+86 (0)21 52986377或4008 568 580 （免费）联系客户服务部门以取得退货码，随后按上文 A(1)(b)-(c)所述步骤照办即可。

    如果您就赠礼办理退货，则只有原购买人方有权取得退款。退款金额仅限于为产品支付的价格。我们无法退还原有运费、原购买人支付的任何适用的处理附加费或与该等费用相关的任何税款。

    如果我们酌情认为您进行的换货次数过多，我们保留向原购买人退款并拒绝您进一步换货的权利。

    3. 使用货到付款方式购买的货品

    您可在收到使用货到付款方式购买的任何货品后七（7）天内以任何理由要求退换货。

    敬请注意，我们仅接受就已购买的同种货品更换颜色或尺寸的换货要求。

    如要退换使用货到付款方式购买的任何货品，您应通过发送电子邮件至customerservice.cn@loropiana.com，或者拨打电话+86 (0)21 52986377或4008 568 580（免费）联系客户服务部门以取得退货码，随后按上文 A(1)(b)-(c)所述步骤照办即可。

    客户服务人员将要求您提供银行帐户资料以便通过电汇办理退款。如果您是使用银行卡付款的，则您提供的银行帐户资料必须与原来用于购买货品的银行卡的资料相符。

    如果您退货，则只有原购买人方有权取得退款。退款金额仅限于为产品支付的价格。我们无法退还原有运费、原购买人支付的任何适用的处理附加费或与该等费用相关的任何税款。

    如果我们酌情认为您进行的换货次数过多，我们保留向原购买人退款并拒绝您进一步换货的权利。

    敬请注意，向我们退还产品（无论是您购买的、作为赠礼收到的、还是使用货到付款服务购买的产品）后，我们将查验其质量。如果所退还的产品保持其原有的全新未经使用状态，并且带有所有标牌和标签，则我们将批准退货，并（视情况而定）进行换货或者向购买产品时使用的银行卡或银行帐户退还所支付的总价，但须减去原有的运费和处理费（包括与该等费用有关的任何税款）。我们将在收到被退还产品后约一百八十（180）天内退款，除非发生了可能出现但不能归咎于我们的技术性延误以外（如信用卡系统故障）。

    如果产品有穿过或者用过的痕迹，缺失任何标牌或者标签，不符合我们的销售条款，或者我们有任何理由认为产品存在欺诈情形或并非直接购自于我们网站，我们将不接受产品退换，并可原样退还。


    产品修改



    产品修改服务是为客户提供合适的尺寸。 例如，裤腿的下摆，收紧腰部或缩短夹克袖口可以被视为是代表性的说明性示例。

    对产品的原创设计的任何调整均不视为产品修改（例如，将袖子缩短至四分之三的长度或修改领口）。

    同样，产品个性化、定制和维修不视为产品修改。

    对于基础的产品修改，在线上购买的任何商品，您可以带到产品所发送的国家的一家Loro Piana直接经营商的商店中，购买物品后六（6）个月内免费提供产品修改。 请携带收据以及要产品修改的产品。 产品修改的时间取决于所要求的服务、要产品修改的产品数量以及每个商店的员工工作情况。


    税票



    税票只能在您收到产品后的10到60天之间开具。如需税票，请通过发送电子邮件至customerservice.cn@loropiana.com，或者拨打电话+86 (0)21 52986377或4008 568 580 （免费）联系客户服务部门。


    客户服务



    我们向客户给予协助，帮助解决与本网站的使用、下订单、产品追踪、产品供应、登录/注册过程以及您使用我们网站和/或产品时可能需要的任何其他信息有关的任何问题。我们提供中文和英文的客户服务，客户服务的工作时间为星期一至星期五上午九点半至下午六点半，但公共节假日例外。

    如需任何信息，敬请参考本网站“常见问题”一栏。如未找到满意结果，请通过发送电子邮件至customerservice.cn@loropiana.com，或者拨打电话+86 (0)21 52986377或4008 568 580 （免费）与我们联系。


    适用法律；审理地点



    本销售条款以及因之发生的或与之有关的任何争议，应受中国法律管辖，但不适用其法律冲突原则，亦不适用《联合国国际货物销售合同公约》。因本销售条款引起的或与之有关的所有争议，包括有关本销售条款的存在、效力或终止的任何争议，均应提交中国国际经济贸易仲裁委员会（“贸仲委”），按届时有效的贸仲委仲裁规则（由贸仲委仲裁规则按本条下列规定加以修改）进行仲裁予以最终解决。仲裁应在中国北京进行。设一（1）位仲裁员，由双方共同指定。若不能就仲裁员的人选达成一致意见，则由贸仲委主任指定。仲裁裁决应为终局的，对双方均有约束力，且双方同意受其约束并依其行事。仲裁费用在仲裁期间应由双方平均承担，若仲裁员另有裁决，则自裁决之时起，仲裁费用承担应按裁决执行。


    一般条款



    我们在合同期限内任何时候未执意要求您严格履行您在合同或本销售条款下任何义务的，或者未行使根据本销售条款享有的任何权利或补救措施的，并不构成对该等权利或补救措施的放弃，亦不免除您履行该等义务的责任。我们放弃追究任何违约行为并不构成放弃追究之后的任何违约行为。除非明确表述为放弃并已书面向您告知，否则我们对本销售条款中任何条款的放弃均属无效。

    如果本销售条款的任何规定因任何原因被任何有管辖权的法院认定为无效、非法或者不可强制执行，则该等规定将从本销售条款的其余规定中分割出去，而本销售条款的其余规定应继续充分有效，如同本销售条款签署时已删除了无效规定。

    本销售条款的任何规定（明示或默示规定）均不旨在向您和Loro Piana（及其各承继人或获准受让人）之外的任何人授予或施加任何权利、利益、补救措施、义务或责任。


    个性化产品的特殊销售条款（“特殊条款”）



    对于某些产品，Loro Piana提供个性化服务（“个性化产品”）

    这些特殊条款以及销售条款适用于您个人和您所购买的个性化产品。

    如果销售条款与这些特殊条款之间发生冲突，则以后者为准。

    1. 个人产品不接受退货或换货，除非是个性化产品有损坏的或有缺陷的。但是，您可以在网站上订购后的3天内取消订单。在这种情况下，对于您的购买，我们将全额退还。

    2. 个性化产品可能在我们网站上指定的时间段内交货。

    交货条款仅仅是指示性的，可能会根据所要求的个性化而有所不同。

    3. 个性化产品与其它产品的订单是分开发货。

    4. 在您下订单后，订单的总金额，将会从您的支付宝账户或您的微信支付账户中扣除，您将收到我们的电子邮件，确认您的订单已被我们收到并正在处理中（ “订单处理收据”）。请注意，订单处理收据反映了您订单的处理。虽然您的支付宝账户或您的微信支付账户将被扣除金额，但并不一定会构成您的订单的接受。您特此认知，并同意我们可能会无法提供给您所订购的个性化产品。因此，在这种情况下，我们将把最初所收取的全部金额，全额退还到您的支付宝帐户或微信支付帐户。在我们发送给您所订购的个性化产品的同时我们将接受您的订单，同时，我们将向您发送订单确认和电子发票（“电子发票”）。

    5. 个性化产品服务接受支付宝和微信支付的付款方式。

    下载

    TERMS OF SALE – ORDERS DELIVERED TO JAPAN (Update on May 8th 2020)



    These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.

    Please read these Terms of Sale carefully before placing an order through the Site.

    These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

    By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

    After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

    Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

    A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.


    DISCLAIMERS; LIMITATION OF LIABILITY

    LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

    THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

    LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW


    ORDER AND ACCEPTANCE

    To place an order you must be at least 20 years of age and by placing an order you represent that you are at least 20 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag.

    If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.

    You may proceed through the registration or the login into your personal account (in this case you are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account) or you may proceed without any registration.

    Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

    Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

    1 - you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

    2 - there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

    3 - the products that you have ordered are no longer available through our Site;

    4 - the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

    5 - we believe that you are under the age of 20.

    If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order.

    After we have received the order that you have placed through the Site, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at + 81 (0)3-6228-5077 or by e-mail at customerservice.jp@loropiana.com before you try to place another order for the same products.

    Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Your order will be accepted by us and your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.

    If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.


    PRODUCT AVAILABILITY

    While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.

    We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.


    GIFTS

    You may purchase products for delivery to a recipient other than yourself (a "Gift").

    Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

    If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.


    These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.

    Please read these Terms of Sale carefully before placing an order through the Site.

    These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

    By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

    After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

    Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

    A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.


    DISCLAIMERS; LIMITATION OF LIABILITY

    LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

    THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

    LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW


    PRICES AND PAYMENTS All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.

    We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.

    Any taxes and duties are not included and are calculated according to the value of your order and your shipping destination. If you placed your order from an Internet Protocol address originating in Japan, any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

    Shipping costs are free. Shipping costs are subject to change without notice.

    A. Online Credit Card Payment

    Loro Piana accepts payment only using the credit cards listed on our check-out page. All transactions on the Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified or is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

    You must supply your card details when you place your order. We will place a “hold” on your payment card for the total value of your order. If the “hold” on your card has been authorized by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the products are shipped to you. We will not accept your order or ship the products to you until your credit card issuer has authorized the use of your card for payment of the products ordered. If we do not receive such authorization we will notify you by e-mail. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance will not immediately be fully available to you for reasons beyond our control (e.g., delays by your credit card issuer in removing the “hold” from your credit card).

    Please note that Loro Piana is not responsible for any fees imposed by your credit card company, such as currency conversion fees.

    If you intend to dispute the validity or amount of any charge that appears on your credit card statement with your credit card company, we encourage you to first contact our customer service department to determine if we can address any concerns that you may have.


    DELIVERY AND ORDER TRACKING

    We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.

    Delivery will be made by courier during normal business hours. Please be advised that our courier cannot deliver packages without receiving a signature.

    We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website.

    Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.


    RESALE / RESHIPPING OF OUR MERCHANDISE

    You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.


    RETURN AND EXCHANGE POLICY

    The following policy applies only to products shipped to Japan that are purchased from the Japanese Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

    Please see the specific applicable conditions below:

    A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

    1. Items Purchased By You: You may return for a refund or exchange any items purchased through the Site for any reason within 30 days after the items are received.

    Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

    Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

    a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt").

    b. Place all items for return/exchange new, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

    c. Attach the eCOMMERCE URGENT sticker and the pre-addressed Courier air way bill that you received with the original shipment to the outside of the box. Call Courier directly or visit their website to schedule a free pick up. Return shipments using Courier will be provided to you free of charge.

    IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

    IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

    In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

    2. Items Received As A Gift: You may return or exchange any items received as a Gift for any reason within 30 days after the items are received.

    Please note we only accept exchanges for changing the color or size of the same item already purchased.

    For a Gift return or exchange you should contact our customer service either by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077 to receive a RAN and then follow the steps A(1)(b)-(c) above.

    IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

    IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

    Please note that when the products (whether purchased by You or received as a Gift,) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

    In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

    B. To Exchange An Item In Our Stores Products purchased on our Site, including products received as Gifts, can be exchanged by the recipient within 30 days after the items are received at selected Loro Piana stores that are listed as available for exchanges on our Site ("section FAQ-Returns & Exchanges"). PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).

    Please note we only accept exchanges for changing the color or size of the same item already purchased.

    To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “FAQ - Returns & Exchanges” section or in the documentation you received with your original order.

    Exchanging purchased products in our store is free and can be done in 2 easy steps:

    1. Bring the products, in their original, new, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.

    2. A store representative will check the products to make sure that they are in acceptable condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store.

    In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the exchange.

    C. DAMAGED OR FAULTY ITEMS

    You have the right to return items for quality problems within the limits set forth by these Terms of Sale.

    For returns related to quality problems please follow the procedures outlined above under letters A. 1. for items purchased by you on our Site or A.2 for items you received as a Gift.


    ALTERATIONS

    The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

    Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

    In the same way, product personalization, customization and repair are not considered an alteration.

    You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.


    TAX RECEIPT

    A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.


    CUSTOMER SERVICE

    We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Japanese and English Monday through Friday between the hours of 12:00 PM to 8:00 PM with the exception of holidays.

    If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.


    GOVERNING LAW; VENUE

    These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of Japan, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All legal proceedings arising out of or in connection with these Terms shall be brought exclusively to the Tokyo District Court.


    GENERAL TERMS

    If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing

    If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

    Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).
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    销售零售点的产品修改、退货和质量赔偿的条款和条件



    以下政策仅适用于在Loro Piana直接运营商店*中购买的产品。

    请参阅以下特定的适用条件：


    在直营店的退货政策



    您可以对采购的任何产品或者作为礼物收到的产品进行换货，在您所采购的国家选择Loro Piana 任何的商店（商店定位器）进行换货。每个产品只能换货一次。

    从购买之日您有30天时间进行换货。

    在我们商店的产品的换货是免费的，只需两个简单步骤即可完成：

    1.将产品放在的原包里，装处于完好状态、新的、未使用的、带有所有标签和所附的标签，以及带上您原始购买时收到的收据一起到Loro Piana商店。

    2.商店代表将检查产品，以确保它们是否完好无损、全新、未使用且带有所有标签和所附在上面标签。 如果产品符合这些条款和条件中规定的标准，其所要求的换货将被接受。 对于您的产品的换货，商店代表将解释不同的选项以供您选择。

    如果产品出现已经被磨损或使用，缺少任何标签或所附的标签，不符合我们的条款和条件，或者我们有任何理由认为产品是欺诈性的，我们将无法 接受换货。


    质量赔偿政策



    对于有质量问题的产品，您有权在法律和这些条款与条件规定限制的范围内退回产品，提供在原始购买时您所拥有收到的收据。 此政策适用于两者您购买的物品和您作为礼品收到的物品。

    Loro Piana确保所有有不完善的/有缺陷的产品的2年保修。

    请注意，如果退回产品存在质量问题，我们将进行检查并协助您进行评估。

    如果您退还给我们的产品是没有不完善/损坏和质量问题，或者由于误用而损坏，或者在上述截止日期之前退还给我们，这样您是无权退回产品。


    产品修改政策



    A. 产品修改定义

    产品修改服务是为客户提供合适的尺寸。 例如，裤腿的下摆，收紧腰部或缩短夹克袖口可以被视为是代表性的说明性示例。

    对产品的原创设计的任何调整均不视为产品修改 (例如，将袖子缩短至四分之三的长度或修改领口)。

    同样，产品个性化、定制和维修不视为产品修改。

    B. 产品修改请求

    对于基础的产品修改，所购买的任何商品，您可以把产品带到一家Loro Piana直营店中，购买物品后六 (6) 个月内免费提供产品修改。 请携带原始收据以及要产品修改的产品。 产品修改的时间取决于所要求的服务、要产品修改的产品数量以及每个商店的员工工作情况。



    *对于在百货商店或店中店购买的商品，请参阅原始收据上显示的条款和条件

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